Kitchen and dining room of an apartment in Playa del Carmen

For renters

The terms in full, from the very start.

Term, deposit, what's included and what isn't. It's all in the listing before you book a viewing, so nothing surprises you at signing.

Your file

Documents required to rent

This is standard for a tenancy in Quintana Roo. Having it to hand means a property can be reserved in hours rather than days; if something's missing, tell us and we'll help you get it.

01

Identity

Valid government ID (both sides), your CURP and RFC, and a current proof of address.

02

Proof of income

Proof of income for the last three months, plus an employment letter or tax return if you're self-employed.

03

References

References with names and phone numbers, plus the guarantor's details and proof of property ownership. In some cases, a legal surety policy.

The transaction

Contract terms

Minimum term

Most of our rentals run twelve months. When a property allows a different term, its listing says so.

Deposit and advance rent

The amounts appear in the listing from the outset. The deposit is returned at the end, against the handover inventory.

What's included

Maintenance fees, utilities and furnishings are specified property by property, because they differ in every building.

Pets

When a listing says pets are accepted, it's because we checked the condominium bylaws — not because someone said so.

The handover is documented

When you receive the property an inventory is taken and its condition photographed. When you hand it back, the exercise is repeated. It's what settles a deposit dispute months later, and it protects both sides equally.