Service and improvement
A complaint handled well is worth more than ten compliments. If something in the service, a viewing or the process wasn't as you expected, tell us openly: we follow it through to closure and let you know how it ended.
When you send your message we give you a number to follow it up with.
A named person replies, not an inbox.
If we can't resolve it, we'll tell you why and what other options you have.
You can also write to us directly on WhatsApp at +52 984 180 8944 or at [email protected]. We're available Monday to Friday, 9:00 to 18:00.